Refund Policy

Refund Policy

STANDARD REFUND TERMS:

Products purchased from ComelyHost.com may be refunded only if cancelled within the following time frame:

Annual Plans+ – Within 15 days of the date of the transaction

Monthly Plans*+ – Within 48 hours of the date of the transaction.

*Monthly Plans include all plans with less than a 1-year term (e.g., 6 mos., 9 mos., etc.)

+Security products with remediation service cannot be refunded once a cleanup request has been submitted.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by ComelyHost.com in accordance with the terms and conditions of the applicable product or service agreement (see here).

You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all.

Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products.

This Policy is provided in the English language. To the extent any translation is provided to you, it is provided for convenience purposes only, and in the event of any conflict between the English and translated version, the English version will control and prevail.

  1. Money-back Guarantee
    1. ComelyHost offers a fifteen (15) day money- back guarantee for hosting services only. If you are not completely satisfied with these hosting services and you terminate your account within fifteen (15) days of signing up for the Services, you will be given a full refund of the amount paid for hosting. This money-back guarantee only applies to fees paid for hosting services and does not apply to any fees for any additional products or services. For more information about our refund policy on additional products or services please refer to the section Non-refundable Products and Services.
    2. There are no refunds on dedicated servers and VPS. The fifteen (15) days money- back guarantee does not apply to dedicated servers and VPS.
    3. There are no refunds on accounts terminated for violations of terms and conditions.
    4. There are no refunds on domain name registrations. However domain transfers can be facilitated.

Cancellations and Refunds

  • Refunds

Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, or if you have opened a second account with us, you will not be eligible for a refund. Violations of this Agreement will waive your rights under the refund policy. To claim the refund you may contact us within 15 days of registration and state clearly the exact reason why a refund is required and why you are dissatisfied with the service.

Purchased Product w/ Free Domain

In the event any purchased product includes a free domain name, if you cancel the purchased product, the list price for the domain name will be deducted from the refund amount (the list price is the price of the domain name listed on ComelyHost’s website and is not subject to any promotion, discount, or other reduction in price).

Hosting Services

If a Hosting Service has already been performed, then it is non-refundable (if not yet performed, eligible for a refund within 15 days of the date of the transaction).

Trustee Fees

Trustee fees are refundable if the domain was not successfully registered. Trustee fees, however, are non-refundable upon renewal.

WordPress Premium Support

Refunds may be granted if the plan is cancelled prior to the end of the billing cycle and none of the credits have been used. If a Service has already been performed during the month, then that month is non-refundable (if not yet performed, eligible for a refund within 15 days of the date of the transaction). Future unused months of the services may also be refunded if the plan is cancelled and a pre-payment was made.

 

Non-refundable Products and Services 

Not with standing anything to the contrary contained in this Agreement, there are no refunds of any fee (including without limitation, administrative fee and/or tax) on dedicated servers, or additional products or services such as Codeguard, Digital Certificates, shared VPS hosting, SiteLock install fees for custom software, and/or any other products or services of the ComelyHost.

  • Cloud Servers
  • Dedicated Servers
  • Configuration Add-Ons
  • Domain Registrations
  • Hosting Connection paid Apps (not refundable once set up)
  • cPanel/ Softaculous and other paid Licenses
  • Premium Domain Names
  • Redemption Fees
  • Transfers (if successful)

Cancellation Process

You may terminate or cancel the Services by contacting us. If you cancel the Services, you are obligated to pay all fees and charges accrued prior to the effectiveness of such cancellation.

Please note that if you have pending orders outstanding on your account at the time you cancel your account, we will continue to process those orders so long as your Advance Account has sufficient funds to cover the charges. If we are unable to fulfill any orders, the charges for such orders will be reversed and we reserve the right to cancel such orders.
We reserve the right to deny or cancel any order within fifteen (15) days of processing such order. In such case we will refund the fees charged for the order.